< Update: March 15, 2012 So as you’ll see in the comments below, Adorama contacted me and explained what and why this all happened and I wanted to give them proper credit for some excellent customer service in trying to remedy this particular situation and for their future customers. It’s not everyday that you see a company make a “Mea Culpa” so big kudos to Adorama! I’m plenty satisfied with their response and plan on using their services in the future. I’m going to keep this post up as I think it serves as a lesson in what not to do ie: ship delicate things poorly, and also what to do ie: contact, explain, and remedy the problem as Adorama has done. >
I hope you’ll indulge me a momentary rant about something that happened to me this week. I ordered several photo accessories including a new 3TB hard drive to use as a backup for my ever growing library of images (curse you 16mp RAW files) after an online search I found a decent price on Buy.com for a 3 TB Seagate drive, as it happens it’s actually sold and shipped from Adorama which is an awesome photo store in New York, I’ve ordered several pieces of gear from Adorama in the past and I’ve always been impressed by their service, but yesterday I was less than impressed.
By pure coincidence I also happened to receive the same day my new Spudz microfiber lens cloth from Alpine Innovations. (Ordered through Amazon.com) It’s a cool little lens cloth in a handy pouch that has a clip so you can hang it on your bag or camera strap and have it with you at all times, it’s small and light. So which of the packages do you think held the delicate piece of computer hardware and which the 2oz microfiber cloth?
Well how about that delicate piece of computer hardware, you know the one with delicate platters, spring loaded spindles and electronics that are not designed to absorb shock?
Where’s the box!!?
Both merchants offered free shipping so there’s no reason that Amazon had to use a big box like they did, that Spudz would have been fine in an envelop and in fact when I opened the mail box I was sure the envelope held just that.
Well there you have it, my Spudz lens cloth packed ultra well and my expensive Hard Drive tossed into an envelope.
Adorama should be ashamed of itself! Take a hint from Amazon.com and use a box!! If it’s too expensive to use a box for free shipping then let me know and I’ll pay for a box. As it stands I’m more than a little leery of using the hard drive now, I certainly won’t be putting anything I don’t already have backed up a few times on it.
Thanks for letting me vent…<shakes head again in disbelief>